Decision Process Quality Management William D. Mawby

ISBN: 9780873896337

Published: November 29th 2004

Hardcover

130 pages


Description

Decision Process Quality Management  by  William D. Mawby

Decision Process Quality Management by William D. Mawby
November 29th 2004 | Hardcover | PDF, EPUB, FB2, DjVu, talking book, mp3, RTF | 130 pages | ISBN: 9780873896337 | 8.31 Mb

There is a forgotten process in modern quality management that is preventing many companies from reaching their full potential for improvement and that is the decision making process. Some decisions have clear consequences or dramatic impacts on anMoreThere is a forgotten process in modern quality management that is preventing many companies from reaching their full potential for improvement and that is the decision making process.

Some decisions have clear consequences or dramatic impacts on an organizations bottom line, but there are untold numbers of other decisions that are made every working day by every employee that are absolutely critical to company performance. This book takes the novel approach that decisions can be treated as products and one improves decisions by improving the processes that produce them. This guidebook shows you how to adapt the proven tools of total quality management (TQM) to decision processes. It shows the specific adaptations necessary to apply capability, measurement systems analysis, Six Sigma and lean manufacturing to decision-making processes.



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